Tickets and notifications

Support tickets

Signed in, the fastest way to reach us is a ticket: dashboard, Tickets, Create. Describe the issue; if it concerns a specific request or payment, mention when it happened, and we can see the matching log entry on our side without you collecting any technical details.

Replies appear in the ticket thread and notify you by email, so the whole exchange stays in one place. You can review every past ticket in the list.

If you are not signed in, or it's a pre-sales question, the contact form reaches the same people. We usually respond within one working day.

Notifications

The Notifications page in the dashboard has two sides:

• The feed: everything that happened on your account: payments booked, plan changes, ticket replies, balance warnings.
• The settings: per event type, you decide whether it also reaches you by email. The genuinely important events, like a successful payment or a security-relevant change, are always recorded in the feed.

Worth knowing if you use the API: when a key reaches 75 percent of its daily or monthly spend limit, a warning lands here and in your inbox. It is the difference between raising a cap calmly and finding out from a failing integration. Notification emails arrive in your account language.